We have combined our world-class technical support with the ‘next generation’ of online self-help centers to bring our customers this new service solution. Our new center now provides customers with quick answers and step by step tutorials to their most commonly ask questions.

The new “e-Service Center” also permits customers to open a “Support Ticket” which instantly alerts a Technical Support Agent. All support tickets have real time tracking so customers know at all times where they are in the process of getting a solution to their problem.

Customers will have the ability to view invoices online and save them in PDF format. Customers will also have the ability to pay online with a Credit Card.

Here are some of hte key features of this update:

• Integrated tickets
• Knowledgebase
• Downloads
• Announcements
• Network issues tool
• Online Invoices

Greenville—April 25, 2011—Utopia Net, the innovative provider of Cloud, Dedicated, and seamlessly integrated environments, today announced the addition of its first California data center facility, located in San Jose in the heart of Silicon Valley.

Designated SJC01, the new facility has capacity for more than 12,000 servers in three data center pods. With an advanced dual-path network structure, including redundant network interface cards (NICs) in every server, customers can select up to 2G of connectivity for any SJC01 server and configure their networking resources to achieve all new levels of efficiency.

“SJC01 increases our rapidly growing footprint. We now have a total capacity for more than 155,000 servers in 11 data centers, and seven additional network Points of Presence (POPs),” said Michael Roberts, Utopia Net Chief Executive Officer. “Our customers in the region, as well as customers around the world that have end users in the area, are excited to leverage the better end-user experience that closer proximity can bring. And we’re excited to be a new local option for some of technology’s greatest companies.”

“Utopia Net is the Infrastructure-as-a-Service provider of choice for customers that want innovation, the best network, and the ultimate control,” said Jim Ness, Utopia Net Chief Operations Officer. “Those advantages make a huge difference to software and technology developers, social media operations, and more. And nowhere do you find more of those enterprises than Silicon Valley. It’s a perfect fit for hosting’s innovation leader to come to technology’s innovation capital.

Key features of SJC01 include:

Redundant network infrastructure
Fully-automated platform
SAS70 Type II compliance
Multiple tier 1 carriers
Unique pod design concept

Like all Utopia Net data centers, the San Jose facility is functionally independent with distinct and redundant resources, and fully integrated through Utopia Net’s revolutionary network architecture, allowing seamless inter-data center capabilities. SJC01 has 24×7 onsite support and multiple security protocols controlling entrance to the facility. It is fully connected to Utopia Nets’ data centers located in Dallas, Houston, Seattle, and the Washington D.C. area, and to the company’s network Points of Presence in seven additional U.S. cities.

SJC01 servers can be ordered starting today at www.utopianet.com or through the company’s leading Customer Portal.

About Utopia Net, Inc.

Headquartered in Greenville, SC, Utopia Net is the innovation leader in on-demand Web hosting and data center services. Utopia Net lets customers create Cloud, Dedicated, or seamlessly integrated computing environments, leveraging the company’s world-class data center facilities in Dallas, Houston, San Jose, Seattle, and Washington D.C., and network Points of Presence nationwide. Utopia Net integrates and automates all elements of its platform, empowering enterprises of any size with complete control, security, scalability, and ease-of-management via a leading Customer Portal and Open API. For more information, please visit www.utopianet.com or call 888.249.1916.

Contact:
Michael Roberts
Chief Executive Officer
+1 888 249 1916
mroberts@utopianet.com

For every new hosting account at Utopia Net we will plant one tree! We spent a lot of time researching other options for offsetting our impact, including Renewable Energy Certificates, and feel like we’ve made the right choice. Lots of other companies are offsetting some of their energy use with RECs. At this point, however, the effectiveness of those certificates is unclear, and the purchaser’s actual energy use is still almost entirely generated by greenhouse gas producing fossil fuels. If better REC options and/or new options for purchasing renewable energy become available to us, we will eagerly take another look.

In the mean time, the trees we’re planting have a clear and cumulative effect on the environment and on greenhouse gas levels. The average tree inhales 26 lbs of carbon dioxide per year and exhales enough oxygen for a family of four for a year. Trees also reflect solar radiation back into space and increase cloud cover, both of which help counteract global warming. We have partnered with MokuGift and the UN Environment Program for this project. Planting trees through these groups has the added benefit of teaching sustainable agriculture in impoverished parts of the world.

The vast majority of the impact Utopia Net has on the environment is through the electricity our servers and related equipment use. Luckily for us, with today’s energy prices, being green and being cost effective can go hand in hand. We are constantly working to reduce our costs and our impact by leveraging new technologies to lower power consumption, using natural DC cooling technology, and using virtualization software to scale efficiently.