Utopia Net’s Guarantees
You’re not just buying a hosting plan, we’re creating a partnership. We want your business to succeed because when you’re successful, we’re successful. We are committed to working together so that you’ll never want to go anywhere else.
If for any reason you are unsatisfied with our service within your first 30 days, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.
Please note that due to the nature of the product, the 30 day money back guarantee does not apply to domain name registrations, semi-dedicated, unmanaged VPS, or managed/unmanaged dedicated hosting services.
99.9% Uptime Guarantee
If your site isn’t available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time.
While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you shouldn’t have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer “uptime guarantees” but make no mention of what happens if they don’t meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.
Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Thank you for giving us the opportunity to partner with you. We understand the important role our solutions play in your business. We value your feedback. Let us know how we are doing, both good and bad. If there is anything we can do to improve your experience with Utopia Net, we want to know about it. I promise that we will get back to you with any issues that you have.
Sincerely,
Michael Roberts
Michael Roberts
CEO
Utopia Net, Inc.
(864) 585-2080
mroberts@utopianet.com